Having trouble? We’re sorry to hear that, but we’re hoping the answers to these frequently asked questions may help. Please review the answers to our frequently asked questions prior to contacting the Nicholas Markets School Lunch Program. Thank you!
Our Support Hours:
Monday - Friday: 8am EST - 4pm EST
Q: How do I register?
A: To register for the school lunch program, simply click Registration on the homepage at NMLunch.com. Fill out the form;
a. Enter your email address and contact information
b. Set a password
c. Input payment information
d. Input billing information (Must match credit card billing address)
e. Select Account Type (Parents, select ‘student’. Teachers, select ‘teacher’).
f. Submit your information by hitting the ‘Register’ button.
g. On the next screen, you must enter in each of your students. Create a username for them (unique 6 or more digit alpha/numeric), set their password (unique 6 or more digit alpha/numeric) and add them to your account.
h. Now you can Purchase School Lunch!
Q: I registered, now how do I order lunches?
A: Follow these instructions:
a. Once you have registered and are logged into your account, navigate to the ‘Purchase School Lunch’ link.
b. Using either the List View or Calendar View, choose your student from the drop down where it says ‘Select Student’. *Please Note – you must add your student to your account before you can purchase school lunch.
c. After you select your student, select the order date.
d. A menu will populate below. Here you can add items to your cart.
e. When you are finished selecting lunches for the order date, hit the ‘Buy Lunch’ button.
f. Review your cart.
g. When you are ready, hit the ‘Proceed to Checkout’ button.
h. Select your payment method, agree to the terms & conditions and click confirm to process your order.
i. You will receive an order confirmation email within 10 – 15 minutes. Please check your SPAM folder if you do not receive the email within 10 – 15 minutes.
Q: Why won’t the website accept my username and password from last year?
A: We have designed a brand new website for the 2015 – 2016 school year to better serve you. Since this is a new system, you must register again and setup a new account. Registering is very easy and will only take a minute or two. Click here to register.
Q: Why haven’t I received an order confirmation email?
A: If you do not receive a confirmation email within 10 – 15 minutes of placing a lunch order, please check your SPAM folder. If you still do not have a confirmation email, please check your Order History by navigating to the ‘Order History’ link on the website. If you do not see your order there, please try placing your order again. If you are still having trouble, please click here to contact us and someone will be in touch with you shortly.
Q: Why can’t I order school lunch?
A:You must add students to your account before you can order school lunch for them. To add a student to your account, navigate to the ‘Students’ link and fill out the necessary information to add your student(s).If you have added a student and still cannot order your school cut off time for ordering may have passed.
Q: Is Nicholas Markets a peanut/tree nut free facility?
A: Nicholas Markets is NOT a peanut/tree nut free faciliy. However, none of the items sourced and served on the school lunch menu contain nuts.
Q:Why do I only see a few lunch options? I thought there would be more?
A: Does your child have allergies? If you have indicated that your child has certain allergies, any products containing those allergies will not be shown to you. To see ALL menu items, navigate to Students and edit your student’s information. In this section, you should see checkboxes for allergies. Make sure none of these boxes are checked if you want to see ALL menu items.
Q: The website is saying my credit card is expired, but it should not be. Can you help?
A: Did you recently receive a new credit card? If so, be sure you have activated it before using it. It is also possible that your credit card company has issued you a new card that has not yet arrived to your home. Please contact your credit card issuer or try another card. If you are still having trouble, please click here to contact us.
Q: Why can’t I delete my credit card?
A: You will not be able to delete any cards that are associated with an order. Even if the order has been canceled or refunded, you will not be able to delete the card because the card is still associated with voided orders in your order history. If your credit card was declined for any reason, you should be able to delete your credit card from the website. However, if your transactions were successful, the card is now associated with your order history and cannot be deleted from the website.
Q: Why can’t I update my credit card information?
A: You can update your billing address only. You cannot update credit card information because we use a secure credit card processing payment gateway. For your safety, we do not store credit card information on this website. Thus, it is not possible for you to modify your credit card information on the website. If you need to enter updated credit card information, please do so by simply adding a new card instead. As long as your card is not already associated with an order, you should be able to delete it and add again if needed.
Q: What is the cut off time to order lunch for my student?
A:Order Cutoff = midnight night before // Order Cancel cutoff = 5am day of
Do you still have questions or comments? We're happy to help!
You may click here to contact us with any questions or comments you may have about the School Lunch Program. Our hours for support are Monday through Friday, 8:00am EST to 4:00pm EST. We will respond to all requests as soon as possible during our support hours.